GOOD TO KNOW

Frequently asked questions

Good care starts with knowing what you choose.

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What is Lumo Eye Roll-On?

A compact 10 ml eye serum with a metal roll-on applicator. Explore the product page for the format and application ritual.

How does Buy 2, Get 1 Free work?

Choose the three-bottle offer and add all three bottles to your cart. At $29 per bottle, the automatic discount brings the total to $58 USD. No code is needed.

Where are the product reviews from?

The original product reviews were collected by Zencial / EnvySkin. Their full English translations preserve the original authors, dates, ratings and criticism. They were not collected through Lumo.

How do I use the roll-on?

Begin with clean skin, apply gently and allow the serum to absorb. Always follow the directions on the final product label.

When will I see a difference?

Individual experiences vary. We do not promise a fixed timeline or a guaranteed change.

Is there a subscription?

A subscription is planned. The price, renewal frequency and cancellation terms will be confirmed before it becomes available.

Do you ship internationally?

Shipping destinations, costs and delivery estimates will be confirmed before launch.

Can I use it during pregnancy or breastfeeding?

Check the final ingredient list with your healthcare professional before use.

How can I contact Lumo?

Use the contact form. If your question is about an order, include the order number so we can help you.

Where can I track my order?

Use the shipping confirmation tracking link, or open the order status link in your order confirmation. Our Track your order page explains each step.

Where can I find information about other Lumo products?

Explore Product care and Product information in the help centre, and check each product page for its size, format and available options.

Can I change my delivery address?

Contact us promptly with your order number and the correction. We will check whether your order can still be changed.

How do I ask about a return?

Use the contact form with your order number, the item concerned and the reason for your request. Our Returns & refunds page explains the next steps.