Shipping & delivery

Last updated: October 10, 2026

Destinations and charges

Lumo delivery services are being finalised. We do not promise delivery to every country. When ordering is available for your address, review the offered service, shipping charge and delivery information before payment. Prices and displayed shipping charges are in USD.

Processing and transit

Preparing an order and transporting it are separate stages. The dispatch location, processing period and destination-specific delivery estimate must be confirmed for the service offered. Brazilian delivery estimates from the original product source do not apply to Lumo's international orders.

Tracking

Where available, tracking is supplied with the shipping confirmation. A carrier update may appear after dispatch. Use Track your order or the order-status link for guidance.

Address and delivery problems

Check your address before purchasing. Request corrections promptly through our contact form; a change may no longer be possible after processing. Report a missing, damaged or incorrect delivery with your order and tracking details. We will investigate and provide the remedy required by applicable law. A carrier scan alone does not remove your consumer rights.

Customs and delays

For international services, the offer must explain whether import duties or taxes are collected at checkout or payable separately. Do not assume they are included unless stated. Customs or carrier disruption may affect transit. Any additional charge or revised arrangement must be explained; no fixed redelivery fee is imposed by this policy.