Refund policy

Last updated: October 10, 2026

Start a request

Use our contact form with your order number, the item and the reason for your request. For a damaged or incorrect item, retain packaging and batch details and describe the issue. Do not send goods to the original supplier or an address copied from another store.

Change-of-mind returns

You may notify us of a change-of-mind return within seven calendar days after delivery. A longer statutory withdrawal period applies wherever required. For voluntary returns outside statutory rules, keep the item unused, in its original packaging, with included accessories. Mandatory rights are not conditional on approval or the original packaging.

Hygiene and product faults

Where the law permits, withdrawal may be excluded for sealed goods unsuitable for return for health or hygiene reasons once unsealed. This is not a blanket exclusion for cosmetics. Defective, misdescribed, damaged or incorrectly supplied goods remain subject to applicable remedies, including replacement or refund. Store credit is optional and does not replace a refund to which you are entitled.

Return instructions and refunds

Request the correct return destination and shipping instructions before dispatching goods. We will explain return costs and provide arrangements required by law. Approved or legally required refunds use the original payment method unless another lawful method is agreed. Refunds are processed within the applicable legal timeframe; your payment provider may take additional time to post them.

EU withdrawal, where applicable

For an eligible distance purchase subject to EU rules, notify withdrawal within 14 days of receiving the goods and return them within 14 days after notification. A clear statement is sufficient; you may use: “I withdraw from my purchase of [items], ordered on [date], received on [date]. Name: [name]. Order number: [number]. Date: [date].” Send it through our contact form. Reimbursement includes eligible standard delivery charges and is due within 14 days of notification, although it may be withheld until the goods or evidence of return are received, where permitted. Any customer-paid return costs must have been disclosed before purchase.

Promotional orders

Include the relevant items and gifts when returning an entire bundle. Partial refunds reflect the amount actually paid for the returned items, subject to mandatory rights.