A LITTLE CLARITY

Track your order

Follow your care, from dispatch to your door.

Open your shipping confirmation

When tracking is available for your shipment, open the shipping confirmation email and select its tracking link. Your order confirmation also contains a link to the order status page.

Check your account

Sign in with the email address used at checkout to view your available order history and order details. A shipment may still be processing before a carrier tracking update appears.

Need a hand?

If the link is missing, an update looks unusual or your parcel is marked delivered but you cannot find it, contact us with your order number. Include the tracking number if you have one.

Use the secure links in your order and shipping emails to see updates for your own order.

View my orders

Still need a little clarity?

Tell us what you need. Include your order number if your question is about a purchase.

Contact Lumo